What is conversation intelligence?
No, it’s not how you measure how smart a conversation is.
Conversation Intelligence is tech that’s changing a lot of industries. But to understand what it is, let’s talk about what it’s made of.
Take an AI (Artificial Intelligence) base, slather it with NLP (Natural Language Processing), add a rich, cheesy layer of customer conversations and finally add a liberal helping of custom filters and keywords, and what you get is a delicious slice of Conversation Intelligence.
However, just like a good slice of pizza is so much more than just a combination of dough, tomato sauce and cheese, so too is conversation intelligence more than the sum of its parts.
The real power of conversation intelligence is in what it can do. And what it can do is unlock the real power of sales teams to live up to their fullest potential.
Conversation Intelligence tools record your customer conversations, transcribe them for you, help you review them and leave notes and highlights, alert you to potential red-flag keywords and even bake cookies for the company picnic.
Ok, not that last one.
The best such tools (*cough* Clari Copilot*cough*) even alert you if you’ve been talking too long during the call, and even pop up context-relevant flashcards to help you answer a particularly difficult question.
Y’know, like a good copilot would.
